The cylinder has a cam in the center that rotates to lock and unlock the door.
Pella door lock stuck.
To remove cylinder turn thumb turn slowly and pull, when the cam is in alignment the cylinder will come out.
So i disassembled them, cleaned up the runners and other parts, applied a.
My pella door lock will not disengage all the way.
Pella 2 point bolt mortise lock body, storm door (white) 4.7 out of 5 stars 1,121.
Pry off the plastic covers, loosen the screws, and slide the strikes up or down a few millimeters.
This is a waste of time because the striker plate is still held firmly by 3 screws you can't get to.
The pella contact suggested removing the screw cover strip on the latch side and removing the 5 screws holding the latch side trim.
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Sounds like the door latch mechanism is stuck in the closed position.
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This was to be the start of our kitchen remodel.
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It's driving me crazy cuz i can't open the door.
The cylinder only comes out when the cam is in the proper position.
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I cannot open it as the bottom latch seems to be stuck in the transom.
The latch is the part that closes around the door striker plate bolt to keep the door closed.
Once that's off, the screws for the mortise should be exposed.